Terms and Conditions
Making A Purchase
Making a purchase could not be easier.
Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart.
After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.
We accept most debit and credit card payment. If you are shopping from outside the UK, we accept Euros and US dollar credit cards.
We accept most major credit and debit cards via our Worldpay system
Delivery Schedule
We will normally dispatch your order within 5 working days.
UK orders are normally received within 2 days following dispatch.
International orders are generally received within 5 to 10 days of dispatch.
Occasionally, we may be out of stock of one of your items. In such events, we shall endeavour to dispatch your order as soon as the item is back in stock.
We reserve the right to add any additional carriage charges and import taxes to orders; we will notify you first and give you the opportunity to cancel the order.
We will always supply information on request to support these additional charges.
Back Orders
Occasionally, we may be out of stock of one of your items. In such events, we shall endeavour to dispatch your order as soon as the item is back in stock.
Should any item ordered be out of stock for longer than 30 days, we will contact you immediately and offer you a full refund for that item.
Tax Charges
All orders placed outside of the European Union, are exempt of VAT tax, this will be automatically deducted when selecting your zone as ROW (Rest of World).
UK VAT NUMBER IS: GB 741139060
COMPANY REGISTRATION NO: 3879033
Credit Card Security
We use WorldPay to process all our transactions. WorldPay (The Royal Bank of Scotland Group) is the market leading online payment service provider. For millions of people around the world, WorldPay is the way to pay - trusted and secure.
An important part of The Royal Bank of Scotland Group, the 5th biggest banking group in the world, WorldPay payment solutions are trusted by thousands of businesses, big and small.
Incorrect Delivery of Goods
In the unlikely event of an incorrect delivery; please notify us as soon as is practicable, where possible within 2 working days.
Faulty goods
Notify us of faulty goods by email, fax or telephone, as soon as is practicable, where possible within 2 working days, with details of the problem.
Reaching Us
If you need to contact us:
Telephone number international
44 1652 632888
Telephone number UK
01652 632888
Fax number international
44 1652 636688
Telephone number UK
44 1652 636688
Email:
sales@sureloc-direct.co.uk
Address: Sure Adhesive Products Ltd, 10b Harrier Rd, Humber Bridge Ind Est, Barton Upon Humber, DN18 5RP, UK.
Privacy Policy
Sure-Direct does not disclose buyers information to third parties.
Returns Policy
If for any reason you are unhappy with your purchase you can return the product to us provided the product is unopened and in its original condition within 14 days from receiving the item (original delivery and return costs, whatever made by Sure-Direct will still be payable by the customer). You can expect a refund in the same form of payment originally used for the purchase within 5 days of receiving your return.
Please email sales@sureloc-direct.com to obtain a returns number which needs to be written on the outside of the parcel. Please enclose a note stating your shipment number and the reason for your return. Re-package the goods and send to the address below.
Sure Adhesive Products Ltd, 10b Harrier Rd, Humber Bridge Ind Est, Barton Upon Humber, DN18 5RP. UK
